# Privacy Policy
This Privacy Policy explains how Novus ORL handles information when you use this website or contact the clinic.

_Last updated: August 26, 2026_

## Information we collect
We collect only the information you choose to provide when you contact us, such as your name, phone number, email address, message, and appointment-related details.

The website may also record basic technical information such as IP address, browser type, pages visited, and time of visit for security and maintenance.

## How we use information
We use information to respond to requests, arrange appointments, provide clinic services, maintain the website, and meet legal or professional obligations.

We do not sell personal information.

## Cookies and analytics
This website uses Google Tag Manager to load measurement tools such as Google Analytics. These tools may store cookies or similar identifiers in your browser to record how the site is used, including pages visited, approximate location, and device or browser type.

We use this data only in aggregated form, to understand how the site performs and to improve it. It is not used to identify you personally and is never combined with your medical records or with the details you send us when requesting an appointment.

This data is processed by Google and may be transferred to and stored on servers outside Kosovo. You can block or delete cookies at any time through your browser settings, and the website remains fully usable without them.

## Sharing and retention
We share information only with trusted service providers, medical professionals involved in your care, or authorities when required by law.

We keep information only for as long as needed for the purposes above, unless a longer period is required by law.

## Your choices
You may contact us to request access, correction, deletion, or restriction of your personal information where applicable.

For privacy requests, contact us at info@novusorl.com.